Frequently Asked Questions
Everything you need to know about bringing Kyari into your home.
How do you ensure my plants arrive safely?
We use specialized, eco-friendly packaging designed to secure the plant and pot in place, preventing movement and soil spillage during transit. Each plant is hand-picked and inspected for health before being shipped.
What is your return policy for home decor and plants?
We offer a 7-day replacement guarantee for live plants if they arrive damaged. For non-living home decor items, we accept returns within 15 days of delivery, provided the items are in their original condition and packaging.
How long does shipping typically take?
Orders are processed within 24-48 hours. Depending on your location, standard shipping takes 3-7 business days. You will receive a tracking link via email as soon as your order leaves our warehouse.
Do you provide care instructions for the plants?
Yes! Every Kyari plant comes with a detailed care card specific to its species, covering sunlight requirements, watering schedules, and pet-safety information.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes across the country.
Can I cancel or modify my order after it is placed?
You can cancel or modify your order within 12 hours of placement. Once the order has been handed over to our delivery partners, we are unable to make further changes.